Returns & Exchanges


    Lise Watier Cosmétiques places a lot of importance on ensuring that your shopping experience is as pleasant as possible.

    If you would like to carry out a return, please follow the following steps:

    • Contact Lise Watier Cosmétiques customer service by email at contact@lisewatier.com or by telephone at 1-800-592-8437 or 514-735-4959. Our customer service is accessible from 7:30 am EST to 4 pm EST from Monday to Thursday and 7:30 am EST to 12:00 pm EST on Fridays.
    • Return by mail all the products unopened in their original packaging if possible.
    • Make sure to include:
      • The invoice
      • The product that you would like to exchange or be reimbursed for, whether it is damaged or not.
    • Fill out the form found on the back of the invoice and indicate if you would like a refund or an exchange. If it is an exchange, indicate the product you would like to receive instead. Please contact customer service in advance if it is an exchange before proceeding with the return.
    • Make sure to properly fill in your name, order number and address so that we can send you your product.
    • Print out the return label. It can be obtained online by clicking here or at your nearest post office with the following reference number PR993449.

     

    RETURN CONDITIONS

    Please note that before proceeding with the refund or exchange, customer service will assure that the following conditions are respected:

      1. Only one return shipment will be authorized per order. Please verify that your order in its entirety before proceeding with the return.
      2.  If a product is damaged after the reception of your package, you have a delay of seven (7) days after the reception of the package to contact customer service ant proceed with an exchange or refund.
      3. If you notice that a product is missing, you have a delay of seven (7) days after the reception of your package to contact customer service.
      4. If your product is not damaged and less than 75% of the product has been used, you have a delay of thirty (30) days after the reception of your package to contact customer service and proceed with an exchange or refund. If the thirty (30) days has elapsed since the reception of your package, please note that we do not accept any returns.

    For complete cancellation of an order, all promotional products, including free samples and gift with purchases must be returned.

    Purchases made online are not eligible for returns or exchanges at a retailer store.

    If you purchased your item at a retailer, please return the item to the retailer for a quicker resolution. In the event that the retailer refuses to accept your return, please contact Lise Watier Cosmétiques' customer service.

     

    FLASH SALE RETURN CONDITIONS

    Products on sale are discontinued; some may have slightly damaged packaging. It is a final sale no refund, no exchange will be accepted. When you receive the product, if it is damaged, please contact Lise Watier customer service within 7 days from the date of the delivery.

     

    DAMAGED ITEMS

    If you ordered online, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear; however, if the item or items in your shipment was or were damaged, we will exchange the items given that the return conditions described above have been respected.

     

    CUSTOMER SERVICE

    For all questions or comments, you can communicate with a lisewatier.com customer service representative. 

     

    BY MAIL

    BY PHONE

    BY EMAIL

    Lise Watier Cosmétiques
    Consumer Service
    Online services
    5600 Cote de Liesse
    Ville Mont-Royal (Québec)  
    H4T 4L1 Canada
    1-800-592-8437 or 514-735-4959
    Consumer service is
    available from 9:00 am to
    4:00 pm EST from Monday to
    Thursday and from 9:00 am
    to 12:00 pm EST on Friday.
    Questions regarding
    products and Consumer
    service :
    contact@lisewatier.com
    Website, orders, newsletter :
    support@lisewatier.com