Most Frequently Asked Questions
- Tests on animals
Lise Watier products are NOT tested on animals, nor do we have animal testing conducted on our behalf. We are committed to selling only safe products, using only safe ingredients in our cosmetic products and complying with applicable regulations in every country in which Lise Watier products are sold. Lise Watier ensures product safety through testing using “in vitro” or “self-testing” methods on human volunteers. On occasion, the cosmetics industry uses raw materials of animal origin in the creation of certain products. Animal ingredients are used strictly when their efficacy cannot be duplicated by any other source of ingredients. The development of all Lise Watier products is carried out with the goal of offering innovative, high-quality products to our clientele, while insuring the security of their use.Close
- Skin’s sensitivity
It is very important to follow instructions and read labels before using any product on your skin. If you have experienced allergic reactions in the past, we suggest that you interrupt usage of the product, take note of the ingredients and consult a dermatologist should the symptoms persist. It is also important not to use products that have an expired date.Close
- Create your account
To register for My Account, you need to provide your name, your email address, and choose a password. You can fill out the rest of your account information including shipping, billing, address and personal options later. Once registered, you can check out your order status, order history, and manage your account.Close
- Forgot your password
If you have forgotten your password, please click on "Forgot Your Password?”.Close
- Subscribe to the newsletter
At Lise Watier Cosmétiques, we offer you a bi-weekly newsletter which informs you about the new products, the upcoming promotions, etc. To register for this newsletter, select Sign Up for Newsletter when you create your account. If you are a registered member, go to Your account page and click Edit in the section Newsletter.Close
- Placing an order
To place an order, go to the product page, select your color, size and quantity and click on Add to cart. You can then choose to continue shopping or checkout.Close
- Tracking your order
Following the approval of your order and payment as demonstrated by lisewatier.com return e-mail, your order is prepared and shipped.
Once you receive an email from Lise Watier Cosmétiques advising you that your order and payment are accepted, your order will get prepared and shipped. You will then receive a shipping confirmation number by email.
At all times, you can find the status of a particular order and view your order history on the order status tracking page.
To check the status of your most recent orders access your account page. An order summary page will provide you with detailed information about your current and past orders.
Please note that orders cannot exceed $300.00 at one time.Close
- Processing your order
Most orders are processed within 8-12 business days (Processing time excludes weekends and statutory holidays);
- Orders placed on Saturdays and Sundays will be processed the next business day;
- All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed.
PAYMENT AND SECURITY
- Problems with your credit card information
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call 1-800-665-4531 or contact your financial institution for further assistance.Close
- Credit Card Security
When you place an order on lisewatier.com, we encrypt your information using Secure Socket Layer (SSL) encryption technology, one of the most advanced consumer security technology available. You can be assured that your order will be safely and securely processed.Close
- Personal Information Security
Rest assured that your information remains Lise Watier Cosmétiques property and that under no circumstances it will be shared with external sources.Close
SHIPPING AND RETURNS
- SHIPPING AND RETURNS